Contact Us

Problem with your domain name?

Encountering problems or have a question about your domain name?  Then call the Domain Name Commission on 04 472 1600 (or +64 4 472 1600 from overseas) who will be happy to help.

Contacting US

Our normal business hours are Monday to Friday - 08:30-17:30 (UTC+12 or UTC+13 from late September to early April).

Email: support@nzrs.net.nz
Phone: 04 931 6970 or +64 4 931 6970 from overseas

Our postal address is:

P O Box 24-361
Wellington 6142
New Zealand

Our street address is:

NZRS Ltd
Level 11
80 Boulcott Street
Wellington 6011
New Zealand

RegiStrar support

The preferred approach for contacting NZRS is via e-mail.  We will respond to registrar queries within one business day where it is practical to do so.  Otherwise please feel free to call us on the number listed above.  If you do not receive a response then please feel free to call the out of hours number listed below, at any time.

To contact NZRS urgently outside the normal business hours, please call: 04 496 4697 or +64 4 496 4697 from overseas.

Your call will be taken by a call centre operator who will request your contact details. These will be passed on to NZRS Support, who will then respond to your call on the number given to the operator. An escalation process is in place to ensure that your message is passed on. You can expect a response to your call within 15 minutes. Please note that all calls to the call centre are recorded.

Twitter

You can follow us on the following Twitter accounts:

@NZRS_ltd
@dotNZ
@BroadbandMapNZ

Reporting vulnerabilities

If you wish to report a security vulnerability to us then please read our Vulnerability Disclosure Policy.