If you have issues with your .nz domain

Please contact your registrar first. You can find your registrar by searching for your domain on the DNC website:

If you encounter any issues with your registrar please contact the Domain Name Commission info@dnc.org.nz or visit the Domain Name Commission website.

If you are an authorised registrar with NZRS

During Business Hours

Our normal business hours are Monday to Friday - 08:30-17:30.

The preferred approach for contacting NZRS is via e-mail to support@nzrs.net.nz. We will respond to registrar queries within one business day where it is practical to do so.

  • Office Phone: (64 4) 931-6970
  • Registrars (Only): If you are unable to contact NZRS via the main office line after two attempts, please call: (64 4) 496-4697

Your call will be taken by a call centre operator who will request your contact details. These will be passed on to NZRS Support, who will then respond to your call on the number given to the operator. An escalation process is in place to ensure that your message is passed on. You can expect a response to your call within 15 minutes.

Note: all calls to the call centre are recorded. If you are a registrant with a domain query please contact your Registrar. To find out who your registrar is or for a list of authorised registrars please go to the Domain Name Commission website: www.dnc.org.nz

Outside Business Hours

  • Registrars (Only): to contact NZRS urgently outside the normal business hours, please call: (64 4) 496-4697

Your call will be taken by a call centre operator who will request your contact details. These will be passed on to NZRS Support, who will then respond to your call on the number given to the operator. An escalation process is in place to ensure that your message is passed on. You can expect a response to your call within 15 minutes.

Note: all calls to the call centre are recorded. If you are a registrant with a domain query please contact your Registrar. To find out who your registrar is or for a list of authorised registrars please go to the Domain Name Commission website: www.dnc.org.nz